Terms and Conditions

Last updated: April 23, 2026

Please read these Terms and Conditions carefully before using our website or booking our services.

1. Interpretation and Definitions

1.1 Interpretation

Words with capitalized initial letters have meanings defined below. The definitions apply regardless of whether the terms appear in singular or plural form.

1.2 Definitions

For the purposes of these Terms and Conditions:

• “Company” (also referred to as “we”, “us”, or “our”) means ChaferBeetle.com Services Ltd., with its principal place of business at 954 SW Marine Drive, Vancouver, British Columbia, V6P 5Z2, Canada.
• “Service” or “Services” means (a) the website located at https://chaferbeetle.com (the “Website”) and (b) the pest control and lawn treatment services we provide to customers in British Columbia.
• “Customer”, “you”, or “your” means the individual or entity accessing the Website or engaging us to perform Services.
• “Province” means the Province of British Columbia, Canada.
• “Device” means any computer, mobile phone, tablet, or other device used to access the Website.
• “Third-Party Services” means any website, platform, content, or service that is not owned or operated by the Company, including third-party social media services.
• “Treatment” means the application of regulated pest control products to a Customer’s property in accordance with a booking agreement.

2. Acceptance of Terms

By accessing or using the Website, requesting a quote, or booking a Treatment, you agree to be bound by these Terms and Conditions together with our Privacy Policy. If you do not agree, you must not use the Website or engage our Services.

You represent that you are at least 19 years of age (the age of majority in British Columbia) and legally capable of entering into a binding contract, or that you are using the Service under the supervision of a parent or legal guardian who has accepted these Terms on your behalf.

3. About Our Services

3.1 Licensed Pest Control

The Company is a licensed pest control service provider operating under the BC Integrated Pest Management Act and its regulations. All Treatments are performed by technicians who hold current pesticide applicator certificates issued by the British Columbia Ministry of Environment and Climate Change Strategy.

3.2 Regulated Products

The products we apply are federally regulated under the Pest Control Products Act (Canada) and registered with the Pest Management Regulatory Agency (PMRA) of Health Canada. These products are not available for retail sale and may only be applied by licensed professionals.

3.3 Service Area

We provide Treatments in Metro Vancouver, the Sunshine Coast, and parts of Vancouver Island, subject to scheduling availability. Service availability in any specific location is at our discretion.

3.4 Booking and Quotes

Quotes provided by phone, email, or through the Website are estimates based on the information provided by the Customer. Final pricing may be adjusted based on an on-site assessment of the property. A booking is confirmed only when we send written confirmation by email or text message.

4. Money-Back Guarantee

Our money-back guarantee is an integral part of these Terms. Full details, including eligibility and refund calculations, are published on our FAQ page and are incorporated into these Terms by reference.

5. Customer Responsibilities

To ensure an effective Treatment, the Customer agrees to:

• Provide accurate information about the property, including total lawn area, access points, and any known obstacles;
• Clear the lawn of toys, pet waste, debris, and personal items before the scheduled Treatment;
• Water the lawn as instructed on the service card left at the property following Treatment;
• Provide safe access to the property on the scheduled date.

Failure to follow post-Treatment instructions may void the money-back guarantee described in Section 4.

6. Payment Terms

• Payment is due upon completion of the Treatment unless otherwise agreed in writing.
• Accepted payment methods include credit card, debit, e-transfer, and cheque.
• Prices are quoted in Canadian dollars and include applicable taxes unless otherwise stated.
• Late payments may be subject to interest at a rate of 1.5% per month (18% per annum) on overdue balances.

7. Cancellation and Rescheduling

7.1 By the Customer

The Customer may cancel or reschedule a booked Treatment without charge if notice is provided at least 72 hours before the scheduled appointment. Cancellations within 72 hours may be subject to a trip-charge fee.

7.2 By the Company

We may reschedule a Treatment due to weather, product availability, technician availability, or other operational reasons. We will make reasonable efforts to provide advance notice and will work with the Customer to find a new appointment time.

8. Website Use

8.1 Acceptable Use

You agree not to:

• Use the Website for any unlawful purpose or in violation of Canadian federal, provincial, or municipal law;
• Attempt to gain unauthorized access to the Website, our servers, or any connected systems;
• Transmit viruses, malware, or other harmful code;
• Scrape, harvest, or automatically collect data from the Website without our prior written consent;
• Impersonate any person or misrepresent your affiliation with any person or entity;
• Interfere with or disrupt the Website or any services or networks connected to the Website.

8.2 Intellectual Property

All content on the Website — including text, graphics, logos, photographs, and design — is the property of the Company or its licensors and is protected by Canadian and international copyright and trademark law. You may not reproduce, distribute, or create derivative works from any content without our prior written permission.

9. Third-Party Websites and Services

The Website may contain links to third-party websites or services not owned or controlled by the Company. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party services. We strongly recommend that you read the terms and privacy policies of any third-party services you visit.

Your interactions with any third-party service, including social media platforms, are governed by that service’s own terms and privacy policies.

10. Disclaimers

10.1 Service Disclaimer

While we maintain a historical success rate of approximately 98–99%, no pest control treatment can be guaranteed effective in all circumstances. External factors — including but not limited to weather, soil conditions, pest pressure from neighboring properties, and homeowner adherence to post-treatment instructions — may affect results. Our sole liability for unsuccessful treatment is governed by the money-back guarantee described in Section 4.

10.2 Website Disclaimer

The Website is provided on an “as is” and “as available” basis. To the maximum extent permitted by the laws of British Columbia, we make no representations or warranties of any kind, express or implied, regarding:

• the operation or availability of the Website;
• the accuracy, completeness, or timeliness of information on the Website;
• the Website being free from viruses or other harmful components.

Nothing in this section excludes or limits any warranty, condition, or right that may not be excluded or limited under the Business Practices and Consumer Protection Act (BC) or the Sale of Goods Act (BC).

11. Limitation of Liability

To the maximum extent permitted by applicable law, and subject to any rights you may have under the Business Practices and Consumer Protection Act (BC):

• Our total aggregate liability to you for any claim arising out of or in connection with these Terms or the Services shall not exceed the amount actually paid by you to the Company for the specific Treatment giving rise to the claim, or $100 CAD, whichever is greater.
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, business interruption, or loss of goodwill, even if advised of the possibility of such damages.
• Nothing in these Terms excludes or limits our liability for (a) death or personal injury caused by our negligence, (b) fraud or fraudulent misrepresentation, or (c) any liability that cannot be excluded or limited under applicable Canadian law.

12. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, and contractors from any claim, liability, damage, or expense (including reasonable legal fees) arising out of:

• your breach of these Terms;
• your misuse of the Website or Services;
• your violation of any law or the rights of a third party;
• any inaccurate information you provided to us regarding your property.

13. Privacy

Your personal information is collected and used in accordance with our Privacy Policy, which complies with the Personal Information Protection Act (BC) (“PIPA”) and the Personal Information Protection and Electronic Documents Act (Canada) (“PIPEDA”). By using the Website or Services, you consent to the collection and use of your personal information as described in the Privacy Policy.

14. Termination

We may suspend or terminate your access to the Website at any time, without notice, for any reason, including breach of these Terms. Upon termination, your right to use the Website ceases immediately. Sections that by their nature should survive termination — including Sections 8.2, 10, 11, 12, and 17 — shall survive.

15. Force Majeure

We shall not be liable for any delay or failure to perform our obligations under these Terms resulting from events outside our reasonable control, including but not limited to acts of God, extreme weather, labour disputes, regulatory changes, supply-chain disruptions, cyberattacks, or public health emergencies.

16. Changes to These Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will post the updated Terms on the Website and update the “Last updated” date at the top. For material changes affecting existing bookings, we will make reasonable efforts to provide written notice at least 30 days before the changes take effect.

Your continued use of the Website or Services after changes become effective constitutes your acceptance of the revised Terms.

17. Governing Law and Dispute Resolution

17.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.

17.2 Informal Resolution

If you have any concern or dispute, you agree to first attempt to resolve it informally by contacting us at the address in Section 19. We will make reasonable efforts to resolve any dispute within 30 days.

17.3 Jurisdiction

If the dispute cannot be resolved informally, you and the Company agree that any legal action shall be brought exclusively in the courts of the Province of British Columbia located in Vancouver, British Columbia, and both parties submit to the personal jurisdiction of those courts.

17.4 Consumer Protection Act

Nothing in this section limits any right of a Customer who is a “consumer” as defined under the Business Practices and Consumer Protection Act (BC) to pursue remedies available under that Act.

18. Miscellaneous

18.1 Severability

If any provision of these Terms is held to be invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

18.2 Waiver

No failure or delay by the Company in exercising any right under these Terms shall operate as a waiver of that right.

18.3 Entire Agreement

These Terms, together with our Privacy Policy and any written booking confirmation, constitute the entire agreement between you and the Company regarding the Services and supersede any prior agreements or understandings.

18.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without notice.

18.5 Language

These Terms have been drafted in English. If they are translated into any other language, the English version shall prevail in the event of any conflict.

19. Contact Us

If you have any questions about these Terms and Conditions, you can contact us:

• By email: info@chaferbeetle.com
• By phone: +1 604-566-6700
• By mail: ChaferBeetle.com Services Ltd., 954 SW Marine Drive, Vancouver, BC V6P 5Z2, Canada