Frequently Asked Questions
No need to panic, we monitor the forecast like it’s our business 😊
Some rain is perfectly acceptable and will help move the product through the soil. If we feel that there is any risk to the application process, we will make that decision on the morning of your appointment due to the unpredictability of weather forecasting. We will contact you with a new appointment date.
If any changes are needed to your watering requirements, they will be described on your service card on your door or mailbox after service.
Once dry after the initial watering, the product becomes rainfast and remain stable during future rain and watering.
Our products are regulated and require a license for both purchase and application; they are not sold in stores.
The Chafer beetle will mate in nearby trees and shrubs throughout June and deposit eggs at random. Whether or not they lay eggs in the front or back is not possible to know until it is too late for effective treatment, we recommend applying on the entire property.
- Grub infestation in portions of the back lawn and portions of the front lawn = Full Refund
- No sign of grubs in the front lawn, grub infestation in a small portion of the back lawn = Refund for the entire back lawn (if 75% of your lawn is in the backyard, we will refund 75% of your payment, provided that the front lawn application was successful).
- If your lawn is segmented into 3 or more obvious segments, the above logic will apply ie: grub infestation in front and side lawns = Refund for 2/3 of payment.
Local critters like skunks, crows, and raccoons are creatures of habit. They will often test areas of the lawn for grubs and move on when they can’t find a source of food. This is very common during spring and fall seasons, particularly in neighborhoods affected by Chafer beetle.
In a typical year, we have a failure rate of 1-2 properties per 100 applications or a success rate of 98% to 99%. We rely on our customers to water the lawn one time to activate the product. On occasion our customer may forget to water the lawn or water inadequately or too much.
An earlier than normal seasonal drought will cause lawns to enter summer dormancy earlier than anticipated, this may reduce the uptake of application into the root system.
Very rarely there may be application error by the technician, we apply the upper limit of our products to ensure any missed areas are still treated through diffusion by watering.
It is not uncommon to see some animal activity after the egg laying phase in late July. Grubs will die off as they feed on treated turf areas.